Sony is ditching its cross-product support app for dedicated alternatives

Dedicated apps offer more control, but keeping track of multiple Sony products could become less convenient.

By Husain Parvez Nov. 15, 2026 2:45 pm EST Sony Add Engadget on Google: Google Discover

Sony will be discontinuing the Support by Sony app on February 28, 2027. The service support app distributed firmware update alerts, helped troubleshoot issues and even sent out company product and news notifications. 

Instead of improving the "all-in-one" hub, the company will encourage users to download separate service apps for gadgets like the Sony WH-1000XM6 headphones, BRAVIA TVs and cameras. There's no argument over the fact that individual apps provide more control over compatible devices than the general-purpose app did. But if you own several different types of devices, this change makes managing your Sony products quite a hassle.