Graphic illustration shows a man in suit and tie cowering under his office desk as long, snaking arms protrude from an envelope symbol on his computer screen.
AI-generated correspondence takes moments for users to create, but huge amounts of time for human employees to sift through and respond to. Illustration: Sophie Winder/The Guardian
AI-generated correspondence takes moments for users to create, but huge amounts of time for human employees to sift through and respond to. Illustration: Sophie Winder/The Guardian
‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints

MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to