The distress of the man on the other end of the video call was clear to dementia specialist nurse Louise Burns. He was struggling to get his elderly mum, who had the condition, out of hospital - she needed support to move into her home.
Burns was able to put him at ease. She is part of a team running virtual clinics that support more than 100 patients and family members a week: "No matter what stage they are at, we try to help," she says. She explained the discharge process and where to go for help. The man's mother was soon back where she wanted to be.
